Refund policy

Return Policy for Damaged Products

If a product arrives damaged or with items missing, please notify us within 15 days. We would be happy to send you a replacement as soon as possible. Please keep in mind that missing items may have been substituted.

Substitution Policy

For a variety of reasons, we will occasionally run out of a specific item. While this situation does not occur often, we reserve the right to substitute an item of equal or greater value in our product.

Return Policy for Cancelled Orders

An order cannot be cancelled once it has been shipped. Please contact us at help@crateobsession.com with your order #, if your order has not shipped, we will provide a full refund.